Moms Sunshine
Cancellation & Refund Policy
We aim to process orders quickly while maintaining transparency and fairness.
1. Order Cancellation Policy
- Customers may cancel their order within 1 hour of placing the order, provided the order has not yet been processed or dispatched.
- Cancellation requests made after 1 hour or once the order has been processed/shipped will not be accepted.
- Orders placed during sale periods or special promotions may not be eligible for cancellation once confirmed.
Cancellation requests must be sent within the 1-hour window via:
- Email: support@momssunshine.in
- WhatsApp (Text Only): 9489341667
2. Non-Cancellable Orders
Orders cannot be cancelled in the following cases:
- After the 1-hour cancellation window has expired
- Once the order is packed, processed, or shipped
- Customized or special-request orders (if applicable)
3. Refund Policy
- Refunds are initiated only for approved cancellations, returns, or exchanges.
- Refunds will be processed to the original payment method used at checkout.
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Refund amount will be calculated after deducting applicable charges, including:
- Bank transaction charges
- Payment gateway processing fees
These charges are non-refundable as they are levied by third-party service providers.
4. Refund Timeline
Initiation Period
Approved refunds will be initiated within 7-10 business days.
Credit Period
The credited amount may reflect in the customer's account within an additional 3-7 working days, depending on the bank or payment provider.
5. Partial Refunds
Partial refunds may apply in cases such as:
Orders returned due to customer refusal or incorrect address
Returned shipments after dispatch
Refunds processed after deducting shipping, handling, and gateway charges
6. Mode of Refund
Refunds are processed via:
- Original payment method (UPI, debit card, credit card, net banking)
Cash or alternate payment mode refunds are not supported.
Have Questions?
Feel free to reach out to us for any clarifications