Moms Sunshine

Shipping Policy

We strive to ensure safe, timely, and reliable delivery of our products to support your breastfeeding journey.

1. Shipping Locations

  • We currently ship across India.
  • Orders are delivered to addresses serviceable by our courier partners.
  • Shipping availability may vary for remote or non-serviceable PIN codes.

2. Order Processing Time

Standard Processing

1-3 business days after payment confirmation

Holidays

Orders placed on Sundays or public holidays processed next business day

Peak Periods

During sales/festivals, processing may be slightly extended

3. Shipping & Delivery Timeline

Estimated Delivery Time

3-7 business days from dispatch

Delivery timelines may vary depending on:

  • Customer location
  • Courier partner
  • Weather conditions
  • Regional restrictions or unforeseen delays
Delivery timelines are estimated, not guaranteed.

4. Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout before order confirmation.
  • Any promotional free shipping offers will be mentioned on the website or product listing.

5. Order Tracking

Once your order is shipped, you will receive:

Tracking ID
Unique tracking number
Courier Details
Partner information
Tracking updates sent via SMS, WhatsApp, or Email. Updates may take 24 hours to reflect after dispatch.

6. Packaging & Safety

All Moms Sunshine products are securely packed to prevent damage during transit.
Hygiene-sensitive products are sealed and packed carefully to ensure safety for mothers and babies.

7. Delivery Issues

A. Delayed Delivery

If your order is delayed beyond the estimated timeline, please contact us for assistance.

B. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, notify us within 24 hours of delivery with:

  • Clear photos/videos of the product
  • Packaging images
  • Invoice/order details
Contact Us:

Such cases will be handled as per our Exchange & Returns Policy.

8. Undelivered / Returned Shipments

If a shipment is returned due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery
Re-shipping charges may apply. Refunds (if applicable) will be processed after deducting shipping and handling charges.

9. Change of Address

Before Dispatch: Address changes are possible
After Shipping: Address modification cannot be accommodated

10. Third-Party Courier Services

  • Moms Sunshine uses reliable third-party courier partners for deliveries.
  • Any delivery delays caused by courier partners are beyond Moms Sunshine's direct control, but we will assist in resolution wherever possible.

Need Help with Your Order?

Our team is here to assist you with any shipping queries

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